The Gateway to Your Future Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines, along with working a variety of positions and shifts.
In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas, working the cash desk(s) as well as a role in Bingo. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.
We Provide
Employee benefits such as medical and dental when working 24 hours a week or more on average
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
Key Responsibilities
Assist with awareness of and excitement for on-going and up-coming Casino promotions.
Manage slot machine reservations and promote casino and bingo initiatives.
Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
Manage a cash float, verify and provide jackpot payouts and monetary change to guests.
Report any violations and escalate to the appropriate level as necessary.
Replenishes and maintain slot machines, monitors machine stack lights to ensure prompt service.
Acquire and maintain a knowledge of all slot/bingo operation policies and procedures.
Perform other duties as assigned based on operational needs.
What You Bring
Experience handling cash and working with the public.
Superior customer service skills and ability to work in a fast-paced environment.
Basic knowledge of slot machine functions is an asset.
Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
Serving It Right
The ability to obtain registration with BCLC
Ability to multi-task and thrive in a team environment.
A willingness to develop new skills and stay on top of the latest industry news and insights.
Why Work for Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.
Get to Know Gateway Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 31 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Further information is available at www.gatewaycasinos.com.
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
