Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Work setting
On-site customer service
Testing
Repair
Service
Tasks
Install, arrange, remove and maintain telephone equipment, wiring and associated hardware
Repair or replace defective telephone equipment
Analyze test results and adjust, change or repair switching system, network, associated equipment and software
Complete and maintain test and service reports
Determine nature, cause and location of trouble
Operate computerized testing systems to conduct service tests on customer lines and equipment
Work conditions and physical capabilities
Fast-paced environment
Attention to detail
Combination of sitting, standing, walking
Manual dexterity
Personal suitability
Organized
Reliability
Accurate
Dependability
Other benefits
Free parking available
Support for persons with disabilities
Participates in a government or community program or initiative that supports persons with disabilities
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Supports newcomers and/or refugees with foreign credential recognition
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Offers mentorship, coaching and/or networking opportunities for Veterans
Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Applies hiring policies that discourage age discrimination
Offers mentorship, coaching and/or networking opportunities for mature workers
Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Offers mentorship programs that pair members of visible minorities with experienced employees
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
