STEP INTO THE SPLENDOR OF ROSEMEAD HOUSE
Location: Esquimalt, British Columbia
Position(s): Director of Rooms
Are you ready to embark on an extraordinary journey in hospitality? Rosemead House, a majestic 1906 hotel, meticulously restored to exude timeless English elegance, is preparing to unveil its doors to the world! With an array of opulent amenities including a charming restaurant, cozy lounge, refined wine bar, indulgent spa, and versatile events center, Rosemead House promises an unparalleled experience for both guests and staff.
We are seeking passionate individuals to join our exceptional hotel team and help us craft unforgettable moments for our esteemed guests. Whether you're a seasoned hotelier or a fresh face in the industry, Rosemead House offers an unparalleled opportunity to be part of something truly magical!
WHY JOIN US?
1. Be Part of History: Rosemead House is not just a hotel; it's a meticulously restored piece of history. Joining our team means being part of preserving and sharing the rich heritage of this 1906 landmark with our guests.
2. English Elegance: Experience the charm and sophistication of English elegance every day at work. From the exquisite decor to the impeccable service, Rosemead House offers a truly enchanting atmosphere for both guests and staff.
3. Career Growth Opportunities: We believe in nurturing talent and providing opportunities for growth and advancement. Joining our team opens doors to a rewarding career in the hospitality industry, with ample room for development and progression.
4. Dynamic Team Environment: At Rosemead House, you'll be part of a dynamic team dedicated to delivering exceptional service and creating memorable experiences for our guests. Collaborate with passionate individuals who share your dedication to excellence.
5. Extended Health Benefits: including dental and medical.
Benefits of Joining Our Team:
Competitive wages
Executive Benefit Plan
Opportunities for career growth and development
A supportive and inclusive work environment
Employee discounts on food and beverage
Employee discounts on Salt&Ivy Spa
Join us at Rosemead House, where each member of our team plays a crucial role in creating unforgettable experiences for our guests. As we embark on this exciting journey together, you'll have the opportunity to be part of a historic transformation and shape the future of hospitality in our community. If you're ready to be part of something extraordinary, come meet the management team!
Key Responsibilities
Director of Rooms is an integral part of Rosemead House opening overseeing all aspects of preparing guest rooms and accommodations for our grand opening. This position will oversee day-to-day operations of the Front Office, Housekeeping, Reservations, Guest Services, and Maintenance departments and this position directly reports to General Manager.
- As a pre-opening member, create a strong foundation of Rooms Division with training manual, checklist and assisting with onboarding all new associates.
- Oversee recruitment, training, and performance management for all associates in the Rooms Division and conducting orientations for new associates.
- Configure and update the current PMS system in place and monitor its setup through the opening phases.
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Assists in performing the required annual Quality audit with General Manager
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Ensure smooth coordination in Front Office department to guarantee guests receive an impeccable, seamless experience from Arrival to Departure.
- Maintain quality standards and ensure rooms division departments are meeting the luxury standards of Rosemead House.
- Monitor and manage room inventory, ensuring maximum occupancy and revenue generation.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Ensure all guest requests and complaints are handled efficiently and professionally, always striving to exceed expectations.
- Lead, mentor, and motivate the Rooms Division team, ensuring a highly engaged and trained workforce.
- Conduct regular departmental meetings to communicate key objectives, updates, and service standards.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
- Foster a positive and collaborative work environment among departments to promote teamwork and staff retention.
- Assist in the creation and management of the Rooms Division budget, ensuring cost-effective operations while maintaining service excellence.
- Review and control inventories, supplies, and operational expenses within the Rooms Division.
- Champion the delivery of personalized guest services to create memorable, luxurious experiences.
- Ensure all VIP guests receive special attention, handling their requests promptly and professionally.
- Review guest feedback, including surveys and online reviews, and publish all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Work closely with other departments to address any cross-departmental needs or guest feedback including Food and Beverage and Maintenance.
- Ensure that all departments adhere to the hotel’s standards, policies, and legal requirements, including health and safety regulations.
Qualifications and Skills
- Minimum 2 years of experience in hotel management in a luxury boutique hotel overseeing rooms operations is required.
- Hotel pre-opening experience is a strong asset.
- Knowledge of hotel management software and systems is a must.
- Must be detail orientated to ensure accuracy in all administrative tasks.
- Proficiency in using computers and hotel management software are required.
- Highly organized and able to multitask effectively and work under changing priorities.
- Demonstrated decision-making and problem-solving capabilities
- High level of empathy and patience to provide a personalized experience for both guests and associates.
- Excellent leadership, and interpersonal skills and being able to demonstrate emotional intelligence when dealing with conflicts.
- Strong communication abilities with guests, staff, and senior management, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A Valid Driver's license (Class 5) is required.
- Must be able to push/pull up to 100 lbs. and lift/carry up to 20lbs multiple times a day
Education in hospitality management is an asset.
**While we appreciate all applications, only candidates selected for an interview will be contacted. We are not supporting 'relocation' for this position at the moment.**
Rosemead House, a majestic 1906 hotel, meticulously restored to exude timeless English elegance, is preparing to unveil its doors to the world! With an array of opulent amenities including a charming restaurant, cozy lounge, refined wine bar, indulgent spa, and versatile events center, Rosemead House promises an unparalleled experience for both guests and staff.
Nestled inside Rosemead Houses enchanting atmosphere is Janevca Restaurant & Lounge where every dish tells a story, and every moment is an adventure. Nestled in the heart of Esquimalt our upcoming restaurant is more than just a dining destination; it's a celebration of love, tradition, and culinary excellence. Join us as we craft unforgettable experiences, ignite taste buds, and create lifelong memories. Be part of something extraordinary at Janevca – where every meal is a masterpiece, and every team member is family.
