This is a Non-Bargaining Unit position; applications from all internal applicants are welcome and will be considered and reviewed.
Who We Are
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.
Why Work For Us
Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!
The Position
Casino Rama Security prides itself on the proven ability of creating a strong culture of customer service and team work here at Casino Rama. Excitement and challenge best describes what a successful C.R.E.W. member would enjoy as part of the Casino Rama Security team
Key Responsibilities
Know the Company Vision Statement and understand the four Core Values
Responsible for all aspects of Casino Security: including protection of Casino assets, safety of customers and employees, compliance with Internal Control procedures and legal implications of the Gaming Control Act, Liquor License Act, Trespass to Property Act
Monitor and patrol assigned areas of the Casino, Hotel and Parking Lots
Provide information and directions requested by patrons, employees
Act in a fair and professional manner
Prepare detailed documentation of significant activities (notebooks, statements, reports, etc)
Legally detain for probable cause, those persons that may be involved in illegal acts and for the purpose of notifying law enforcement authorities
Provide emergency medical assistance to guests and employees
Smile and be courteous
What You’ll Require
Post-secondary education in Law & Security or equivalent is an asset
Concert Security or Casino Security experience is preferred
Must be able to pass and maintain First Aid and CPR certification
Must have a valid Ontario Driver’s License and provide a clean, 3 year Driver’s Abstract annually
Must be flexible and prepared to change shifts and days off
Must be able to stand for prolonged periods of time and lift up to 50 lbs.
Proven problem solving abilities
Must be able to deliver exceptional Customer Service at all times
Possess excellent communication skills (both oral and written)
Proven ability to be a team player
Must be able to make effective judgments and decisions
Team player with the ability to follow directions
French language skills (verbal and written) are an asset
All employees at Casino Rama are expected to:
Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers
What Is Next
Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!
**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements
Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
