Casino Rama Resort

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3 reviews and 0 salaries

5899 Rama Rd, Orillia, ON

Casino Rama Resort

4.7

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3 reviews

5899 Rama Rd, Orillia, ON

Hotel Guest Services Attendant

Orillia, Ontario (view on map)

Posted 20 days ago

Job Description

Job Type:  Part-Time

Wages: Start Rate: $17.20; 1 Year Rate: $18.35

• Key Responsibilities:  

• Represent as the first point of contact with guests; greet and acknowledge all guests using exceptional customer service and guest name; 
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times;
• Offer Valet services, explain terms of use and service, complete vehicle inspections and distribute valet parking tickets.
• Park and retrieve guests' vehicles to and from the designated valet parking area ensuring safety and security procedures are followed all times
• Control traffic flow; keep Emergency lanes clear; direct guests to appropriate parking areas;
• Offer Bell Services by assisting guests with luggage; load or unload from vehicle using proper, safe baggage/cart handling techniques; ensure guest safety and avoid property damage;
• Escort guests to their rooms; inform guests of the hotel’s facilities, hours of operations, and offer to make reservations as appropriate; arrange transportation for guests if needed (taxi, limo etc.); 
• Explain proper use of key system to guests and ensure the room’s readiness; report deficiencies; explain operation of room equipment, fire exits and procedures; 
• Store luggage in the guest service attendant’s closet and issue baggage claim check tickets; 
• Deliver messages and requested items to guestrooms; assist with wake-up calls; assist with checking rooms due to check out;   
• Assist guests during check out; transport luggage to lobby or vehicle; 
• Respond to automated service order requests within 15 minutes 
• Provide accurate directions to all areas of the Hotel and Casino complex; 
• Complete tasks on the shift check list;
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
• Answer telephone within 3 rings using proper telephone answering techniques; 
• Understand and follow safety and emergency procedures and comply with Hotel and Casino policies and procedures; perform all job duties in a safe and responsible manner. 
• Keep work areas clean and free of safety hazards, debris and litter;
• Perform other tasks as assigned by management. 

• Must have the skills to provide exceptional hospitable customer service to patrons and coworkers
• Must have the ability to communicate effectively, both verbally and in writing.
• Must have the ability to work well in a fast-paced business environment and well under pressure.
• Must have the ability to meet the Physical Requirements of the position
• Must hold a valid Ontario Class G2 driver’s license and be able to drive a manual transmission; 
• Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis; 
• Knowledge of area and attractions is an asset.
• French language skills (verbal and written) are an asset
• All employees at Casino Rama are expected to: 

• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers