Casino Rama Resort

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3 reviews and 0 salaries

5899 Rama Rd, Orillia, ON

Casino Rama Resort

4.7

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3 reviews

5899 Rama Rd, Orillia, ON

Outlet Greeter

Orillia, Ontario (view on map)

Posted 15 days ago

Job Description

Job Type: Part-Time

Wages: Start Rate: $17.34; 520 Hour Rate: $19.51; 1-Year Rate: $21.68 

• Maintain a professional appearance adhering to company and department grooming policy;
• Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
• Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
• Recognize and use guest name at all times;
• Seat guests in a pleasant manner following the standards set forth by the department;
• Control guest flow of seating in the restaurant;
• Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
• Maintain cleanliness of restaurant lobby areas;
• Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
• Be knowledgeable about the daily activities in the Hotel and the Casino;
• Be knowledgeable of all menu items offered in the restaurant;
• Help maintain an organized, safe and clean outlet;
• Performs other duties as assigned.

• Previous customer service experience in a fast paced environment in a similar role preferred;
• Ability to present an outgoing, confident and personable attitude at all times;
• Reliable and dependable work ethic;
• Excellent verbal English communication skills; Ability to read and write in English;
• Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
• Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
• Ability to walk and stand for prolonged periods (regular work shift 8 hours);
• Must have or be able to acquire Smart Serve certification;
• Understanding of guest flow and restaurant operations an asset.
• French language skills (verbal and written) are an asset
• All employees at Casino Rama are expected to: 

• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers