Casino Rama is looking for customer-oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers! As an Outlet Greeter at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of our other outlets as well in banquets.
Key Responsibilities
Maintain a professional appearance adhering to company and department grooming policy;
Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
Recognize and use guest name at all times;
Seat guests in a pleasant manner following the standards set forth by the department;
Control guest flow of seating in the restaurant;
Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
Maintain cleanliness of restaurant lobby areas;
Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
Be knowledgeable about the daily activities in the Hotel and the Casino;
Be knowledgeable of all menu items offered in the restaurant;
Help maintain an organized, safe and clean outlet;
Performs other duties as assigned.
What You Bring
Previous customer service experience in a fast paced environment in a similar role preferred;
Ability to present an outgoing, confident and personable attitude at all times;
Reliable and dependable work ethic;
Excellent verbal English communication skills; Ability to read and write in English;
Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
Ability to walk and stand for prolonged periods (regular work shift 8 hours);
Must have or be able to acquire Smart Serve certification;
Understanding of guest flow and restaurant operations an asset.
French language skills (verbal and written) are an asset
Who We Are
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.
Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.
Not the right fit this time? Follow us on our careers social media pages!
**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements
Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
"Play Smart"
IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.
