Player Services Coordinator Jobs in Orillia ON at Casino Rama Resort

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Casino Rama Resort

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3 reviews and 0 salaries

5899 Rama Rd, Orillia, ON

Casino Rama Resort

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3 reviews

5899 Rama Rd, Orillia, ON

Player Services Coordinator

Part Time / Full Time

Player Services Coordinator

Orillia, Ontario (view on map)

Posted 3 days ago

Immediate Start

Job Description

Job Type: Part-Time

Wages: Start Rate: $18.59; 520 Hour Rate: $20.92; 1-Year Hour Rate: $24.31

Job Title/Classification:	Player Services Coordinator
Department:	Player Services
Employment Type:	Part-Time
Shift Assignment	Swing
Wages:	Start Rate: $18.59; 520 Hour Rate: $20.92; 1-Year Hour Rate: $24.31
# of Vacancies:	3
Posting Date:	March 12, 2025
Application Deadline:	March 19, 2025

This is a Non-Bargaining Unit position; applications from all internal applicants are welcome and will be considered and reviewed.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position
This position allows those who enjoy interaction with our guests an opportunity to excel! This position involves promoting outstanding guest relations in a friendly and helpful environment whether it be addressing a concern or issuing complimentary vouchers to one of our fine restaurants. The Casino Rama Player Services team works together to ensure all of our patrons' needs are exceeded.

Key Responsibilities

Promote outstanding guest relations
Handle all inbound/outbound calls with the Player Services Call Centre
Handle all booking procedures for concerts/hotel/premium events
Open and maintain new player accounts, obtain player profile, issue players cards for patrons, educate players on benefits of Player Passport card
Screen player ratings to provide information on complimentaries to players
Perform inventory control of all promotional materials
Handle customer concerns or complaints for immediate solution
Must directly or indirectly provide for superior customer service and always promote excellent employee relations with co-worker
May be required to work the casino floor, attending to player needs
May be required to greet buses and give presentations to tour and travel groups
May be required to work box office for ticket sales and complementary redemption
Perform other duties as assigned

What You’ll Require

Previous customer service experience is preferred
Computer skills required, knowledge of Microsoft, Access and Excel
Must be able to organize and prioritize
Must provide superior customer service
Must be available to work all shifts, including overnight or swing
French language skills (verbal and written) are an asset
All employees at Casino Rama are expected to:

Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!

**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

"Play Smart"

Requirements:

Work Permit

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