Casino Rama Resort

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3 reviews and 0 salaries

5899 Rama Rd, Orillia, ON

Casino Rama Resort

4.7

0.5

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1.5

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3 reviews

5899 Rama Rd, Orillia, ON

Tim Hortons Lead Associate

Orillia, Ontario (view on map)

Posted 6 days ago

Job Description

Job Type: Full-Time

Wages: Start Rate: $17.20; 520 Hour Rate: $18.75; 1-Year Rate: $20.83 

• Lead the team to provide exceptional guest service providing important visual cues for guest that make a positive first impression
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
• Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day. Records prepared items and waste on production sheet
• Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate
• Ensures that all products are prepared and served to the Tim Hortons recipe specification
• Enhances the guest experience by following the SET principles: Smile, Eye contact, Thankyou
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest order when it is presented to them using H.O.T.R.O.D.S and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue
• Operating a Point of Sale System (POS) cash handling experience
• Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property
• Regularly takes temperatures of the required products and records in the Time and Temperature log
• Follows all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided
• Monitors fridge and freezer product inventory and submits order quantities to leadership team
• Ensures showcase and product needs are always up to par
• Contributes to a positive work environment
• Keep work areas clean and free of safety hazards, debris and litter
• Performs all job duties in a safe and responsible manner
• Adhere to all Tim Hortons quality standards and principles and all Casino Rama policies
• Responsible for keeping all work surfaces, chillers and small equipment clean, organised and sanitised
• Ensures all uniform and grooming standards are followed on each shift
• Perform other related and compatible duties as assigned

• One year or more experience in customer service, previous counter service/Tim Hortons experience an asset
• Knowledge of food and beverage service
• Ensures all restaurant policies are followed during the shift, cash policies, meal and break policies, food safety policies, waste tracking and control
• Completes all required shift documentation
• Have fun while making your guests day
• Positive attitude, people skills
• Ability to present and conduct themselves in a professional manner
• Cash handling experience using POS system or cashier register
• Ability to work as a team or independently
• Ability to work overtime as required
• Multi-tasking skills
• Ability to work under pressure in a fast-paced environment
• Enjoys working in the company of others and contributes to a positive environment