Baan Lao Fine Thai Cuisine

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4100 Bayview St, Richmond, BC

Baan Lao Fine Thai Cuisine

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

Be the first to review!

4100 Bayview St, Richmond, BC

Sommelier and Server

Richmond, British Columbia (view on map)

Posted 24 days ago

Job Description

Baan Lao Fine Thai Cuisine is seeking a personable, skilled and knowledgeable 'Fine Dining' WINE SOMMELIER and SERVER.

If you have strong confidence, pay attention to detail, continually educate yourself in the field and thrive in a 'Fine Dining' environment, we would like to hear from you.


Job Requirements:

• Serve as a brand ambassador for Baan Lao, committed to providing an exceptional customer experience.
• Create a pleasant, welcoming, and respectful environment for all guests.
• Ensure efficient and personalized customer service by engaging with customers and ensuring their satisfaction.
• Be extremely knowledgeable about every menu item and able to convey a meaningful description for all guest inquiries.
• Guiding guests through available food & beverage (wine/spirits) options, assisting with selections and pairings.
• Accurately record and relay all food and drink orders.
• Work diligently with our maître d’ and/or management team to immediately address all guest concerns.
• Properly manage the flow of each meal for an optimum guest experience.
• Familiarize yourself with the requests of Return Guests and Special Attention guests, to better serve them on the floor and look for opportunities to exceed their expectations.

• Lead by example and be a pro-active member of our serving staff.
• Control monthly inventory and weekly ordering, assisting in creating, meeting and exceeding all restaurant wine & spirit financial goals and helping to analyze, review, and follow up on these monthly results.
• Create and execute tastings and training seminars for the service team, and guests, as directed by management.
• Regular team, supervisor, and food & beverage meetings.
• Support the service team and floor manager while on shift.
• Ensure the highest quality standards are met for service, cleanliness and food presentation.
• Coordinate with chefs and bartenders, providing clarification when needed.
• Collaborate with the kitchen staff to coordinate food and beverage orders.

• A thorough knowledge of wine, BC wines and Old World wines, a must.
• Extensive knowledge of different types of alcoholic beverages, cocktail recipes, and mixology techniques.
• Keen interest and knowledge in Tea’s is an asset
• Continued education and research on new products within the food & beverage industry.
• Must be able to tend bar and mix cocktails.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages.
• Maintain cleanliness & organization of storage areas such as fridges, storage room and kitchen.
• Create unique and innovative drink recipes that meet customer preferences.
• Assist with the planning, organization, direction, and control of Wine & Spirit offerings.
• Stocking, product rotation & quality control for all food & beverage outlets.

• Handle cash transactions accurately and efficiently.
• Set tables, adhering to brand standards.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Able to function within, and contribute to, a team environment.
• Detail oriented.
• Excellent communication skills.
• Excellent memory for names and faces.
• Exceptional customer service, good interpersonal skills and communication.
• Experience with a restaurant POS software platform.
• Familiarity with POS systems for order processing.
• Formal training in Hospitality is an asset.
• Math skills for measuring ingredients and handling cash transactions.
• Must have legible handwriting.
• Outstanding interpersonal skills.
• Passionate about creating a positive environment for guests and staff.
• Strong customer service skills with the ability to interact with diverse clientele.
• Time management skills to ensure efficient service during peak hours.

• Adhere to all safety and health regulations.
• Comply with all federal, provincial and municipal laws.
• Follow all safety and sanitation policies.

Our ideal candidate will embody ‘Fine Dining culture’, while still being committed to the art of hospitality and pursuit of excellence.


Qualifications:

** WSET Certification (with previous work experience as a ‘Fine Dining’ Sommelier)
* High school diploma is (required)
* Authorization to work in Canada (required)
* Serving It Right Certification (required)

• Minimum 2 years work experience in 'Fine Dining'
• 2+ years of server experience in ‘Fine Dining’ establishment.
• Previous Thai food restaurant experience is preferred.
• Understanding of FoodSafe and liquor law regulations.


Matters to be discussed during Interview:

• Wage
• Health Benefits
• Transportation Subsidy
• Employment Duration