Sawbuck's Neighbourhood Pub

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1626 152 Street, Surrey, BC

Sawbuck's Neighbourhood Pub

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

Be the first to review!

1626 152 Street, Surrey, BC

Guest Service Manager

Surrey, BC (view on map)

Posted 5 days ago

Job Description

Guest Relations & Reservations

• Manage all inbound reservation inquiries via phone, email, and online platforms with professionalism and efficiency
• Curate and oversee the reservations book to ensure optimal table utilization and flow of service
• Accurately input, update, and maintain detailed guest profiles, including preferences, special occasions, and VIP notes
• Provide clear and confident communication regarding availability, seating times, and dining expectations

Qualifications & Experience

• Minimum 3 years of experience in a high-end hospitality or luxury service environment
• Strong proficiency in reservation platforms 
• Exceptional verbal and written communication skills
• Highly organized with the ability to multitask in a fast-paced environment
• Strong problem-solving skills with a guest-first mindset
• Professional, polished, and composed under pressure