Archive Hospitality

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1214 Queen St W, Toronto, ON

Archive Hospitality

0.5

1.0

1.5

2.0

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3.5

4.0

4.5

5.0

Be the first to review!

1214 Queen St W, Toronto, ON

Assistant F&B Manager

Toronto, Ontario (view on map)

Posted 18 hours ago

Job Description

A collection of heritage-driven, neighbourhood-centric hotels. 

Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team. 

Position: Assistant Food and Beverage Manager at Gladstone House

The Role at a Glance:  Reporting to the Food & Beverage Manager, this position plays a key role within the hotel, to maximize guest satisfaction and hotel profitability by ensuring that food & beverage services, outlets, banquets and operations are functioning in the most optimal manner possible. This includes supporting and supervising front of house team members while on duty, coaching and developing the F&B team as well as maintaining an organized internal operation. This position requires a people-first leader to ensure an empathetic and inclusive working environment for the entire F&B department.  

Your Day To Day Duties:

• Act as an F&B floor manager, leading service in both restaurant and banquet settings. 
• Be present on the floor during service to direct operations, support team members, and ensure service standards are consistently upheld. 
• Oversee the setup, execution, and breakdown of banquet events, ensuring alignment with event details and service expectations. 
• Review banquet event orders (BEOs) and coordinate with Sales and Culinary teams to ensure accurate and timely execution. 
• Lead banquet service during events, managing pacing, staffing deployment, and overall flow of service. 
• Support and supervise FOH team members during shifts in F&B Outlets, providing real-time coaching, direction, and support. 
• Deliver and model exceptional guest service by responding to inquiries, managing feedback, and resolving concerns professionally. 
• Assist in determining staffing needs and support the creation of schedules for banquet and FOH team members. 
• Support training, onboarding, and ongoing development of team members to maintain service consistency. 
• Ensure banquet and restaurant spaces are clean, organized, and fully prepared for service at all times. 
• Assist with inventory management, including ordering and conducting regular counts for banquet and FOH operations. 
• Support cash handling procedures, including float management and basic reconciliation. 
• Monitor guest feedback and share insights with leadership to support continuous improvement. 
• Assist with reservations and coordination of banquet and outlet operations as required. 
• Maintain compliance with all company standards, policies, and procedures. 
• Step into a Manager on Duty (MOD) role when required. 
• Perform additional duties and responsibilities as assigned by management. 

YOU HAVE: 

• Minimum 3 years' experience in a similar leadership role.  
• Ability to communicate with team members, co-workers, management and guests in a clear, professional, and courteous manner which fosters a positive and enthusiastic environment.  
• Ability to prioritize, organize and complete work assignments.  
• Strong leadership skills including ability to problem solve, motivate team members and exude excellent guest service practice at all times.  
• Ability to work efficiently in fast paced environment and handle stress effectively.  
• Outstanding communication skills.  
• Strong competency in Microsoft office, POS systems and timekeeping.  
• Strong beverage background, with knowledge of cocktail theory, wine and spirits.  
• Knowledge of classic service styles and Event/Banquet service essential.  
• Knowledge of costing, pricing, and menu construction; as well as awareness of current industry trends.  
• Ideal candidate should be well versed in the following systems: Silverware (hospitality software), ADP (employee platform) and Optimal Control (inventory control software). 

 SPECIAL REQUIREMENTS:

• Smart Serve Certification  

Room to Grow: We are expanding to new locations and the right candidate could see opportunities to not only grow within the business, but work in new and exciting places. We have a wide array of roles, and always prefer to recruit from within, putting team members in the best position to advance their careers

What We Offer: A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Competitive salary, incentive & benefits.

Inclusivity: Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.

About Gladstone House:

Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide