Posted 18 days ago
Join the Wentworth Hospitality Group
Are you a dynamic individual with an inherent desire to deliver exceptional guest experiences? At Wentworth Hospitality Group, we are dedicated to crafting unforgettable moments through outstanding hospitality. With three existing restaurants, we are thrilled to expand our family with the launch of Folietta – a new Italian restaurant located in the heart of East Vancouver.
About Us
Wentworth Hospitality Group proudly includes Tableau Bar Bistro, Homer St. Cafe & Bar, and Maxine’s Cafe & Bar. Our newest venture, Folietta, promises to be a vibrant and engaging neighbourhood gem where guests can enjoy exceptional Italian cuisine in a relaxed atmosphere. If you thrive in a culture dedicated to excellence, inclusivity, and superior guest service, we want you on our team!
Position Summary
As a Manager at Folietta, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.
Position Responsibilities
Front of House:
● Coordinate daily operations for both Front of House and Back of House.
● Execute outstanding food and guest service.
● Respond efficiently and accurately to customer complaints.
● Organize and supervise shifts.
● Appraise staff performance and provide feedback to enhance productivity.
● Ensure compliance with sanitation and safety regulations.
● Control operational costs and identify measures to reduce waste.
● Conduct pre-shift briefings.
● Innovate strategies to boost sales.
● Motivate and inspire leadership at the team level to drive sales.
● Demonstrate an ‘Anything is Possible’ mindset: dream big and play big.
● Emulate behavior that drives sales by engaging with guests and assisting where needed; no job is too small.
● Perform other duties as assigned.
People:
● Ensure all team members understand and maintain operating standards.
● Motivate team members towards delivering next-level guest service.
● Address guest concerns and seek positive resolutions.
● Assist in training new hires and encourage ongoing development for existing staff.
● Ensure brand service standards and proper dress code are consistently maintained.
● Foster a positive team culture with a "can do" attitude.
● Promote a passionate and competitive sales-driven environment.
● Demonstrate, promote, and lead by living into our Vision, Mission & Values.
Place:
● Maintain a professional atmosphere that ensures top employee and guest safety standards.
● Ensure a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.
● Ensure a safe workplace in compliance with WorkSafe BC.
Profit:
● Limit promotional and Q.S.A. bills.
● Identify and implement new ways to increase profit.
● Improve systems and efficiency.
● Control waste, spillage, and portion sizes.
● Achieve labor budgets for each shift.
● Perform bar checks, including non-alcoholic beverages, limes, and juices; manage 86'd products.
● Ensure accurate, realistic sales forecasts are achieved every shift.
Skills & Qualifications:
● Education: Post-secondary degree in business management or hospitality is ideal.
● Experience: 2-3 years of prior experience in restaurant management.
● Ability to work varied hours.
● Knowledge of driving sales and meeting financial goals.
● Results-driven with a demonstrated record of prior success.
● Excellent interpersonal skills with guests and employees.
● Strong conflict resolution skills.
● Adaptable, flexible, and high energy, with a tolerance for stressful situations.
● Understanding of basic accounting principles and budgets.
● Proven ability to coach and manage people effectively.
● Driven towards personal development.
● Proficient in Word, Excel, Outlook, and POS systems.
Join the opening team for Folietta and help us build another neighbourhood gem in East Vancouver!
Wentworth Hospitality Group (Tableau, Maxine Café & Bar, Homer Street Café) is looking for a dynamic candidates for their new Italian-concept restaurant. Coming soon.
Wentworth Hospitality Group (Tableau, Maxine Café & Bar, Homer Street Café) is looking for a dynamic candidates for their new Italian-concept restaurant. Coming soon.
