Welcome to FloorBox, the Canadian leader in online sales of all types of floor coverings! Located in a historic building in the heart of downtown Sherbrooke, we are proud to serve our customers across Canada, whether they are individuals or industry professionals. Joining the FloorBox team is more than just a job; it means joining a dynamic environment where each day brings its share of challenges. Imagine starting your mornings with a freshly brewed coffee, followed by a well-deserved break on our superb outdoor terrace. This is your chance to join a young, innovative team with whom you can share an open-plan office! Your role:
Receive and process incoming requests from customers in the construction field, providing detailed information on our products and services while meeting their specific needs.
Develop comprehensive, personalized and tailored quotes to meet customer expectations, taking into account their requirements and specifications.
Facilitate the sales process by guiding customers throughout the journey, answering their questions and overcoming potential objections, with the ultimate goal of concluding successful transactions.
Cultivate lasting relationships with existing customers, actively explore cross-selling opportunities (up-selling) and identify new business opportunities.
Work closely with our internal teams, including logistics and customer service, to ensure effective coordination and maximum customer satisfaction.
Understand customer needs, anticipate market trends and adapt to industry developments.
Sales and customer service experience in a relevant field (telecommunications, retail, etc.)
Communication skills and listening skills
English French bilingualism
Autonomy and resourcefulness
Comfort with a computerized environment
Ability to maintain good interpersonal relationships
