Posted 5 days ago
Guest Experience & Service Excellence
Ensure a consistently exceptional dining experience for all guests.
Handle VIP reservations, special events, and customer relations professionally.
Uphold and implement fine-dining service standards, including tableside presentation and wine pairings.
Team Leadership & Staff Development
Recruit, train, and mentor front-of-house staff to deliver impeccable service.
Motivate and manage a team of servers, bartenders, and hosts to ensure efficiency and professionalism.
Conduct performance evaluations and implement training programs.
Operational & Financial Management
Oversee daily restaurant operations, including inventory control, food costs, and labor expenses.
Collaborate with the head chef to ensure menu execution and quality consistency.
Monitor and maintain compliance with health, safety, and licensing regulations.
Develop and execute strategies to optimize profitability and revenue growth.
Wine & Beverage Program Oversight
Work closely with the sommelier to curate and manage an extensive wine list.
Train staff on wine pairings, spirits, and cocktail service to enhance the guest experience.
Ensure the beverage program aligns with the restaurant’s luxury positioning.
Marketing & Brand Development
Represent the restaurant in the community and build relationships with key clientele.
Assist in marketing initiatives, social media presence, and event planning.
Handle guest feedback and reputation management through platforms like OpenTable, Google Reviews, and social media.
Qualifications:
Minimum 3-5 years of fine-dining or high-end restaurant management experience.
Strong knowledge of steakhouse operations, premium cuts, dry-aging, and wine pairings.
Proven leadership skills with experience in staff training, performance management, and guest relations.
Exceptional communication and problem-solving skills.
Financial acumen, including budgeting, cost control, and revenue analysis.
Ability to work in a fast-paced, high-pressure environment while maintaining a polished demeanor.
House of Dawn Steakhouse is a premier high-end steakhouse in Richmond, Vancouver, specializing in dry-aged and high-temperature charcoal-grilled steaks. We combine top-quality ingredients, refined service, and an elegant ambiance to create an exceptional dining experience. Inspired by world-class steakhouses, we blend Western traditions with subtle Asian influences.
We are looking for passionate professionals to join our team and deliver excellence in hospitality. If you thrive in a high-end dining environment, we welcome you to be part of House of Dawn.
House of Dawn Steakhouse is a premier high-end steakhouse in Richmond, Vancouver, specializing in dry-aged and high-temperature charcoal-grilled steaks. We combine top-quality ingredients, refined service, and an elegant ambiance to create an exceptional dining experience. Inspired by world-class steakhouses, we blend Western traditions with subtle Asian influences.
We are looking for passionate professionals to join our team and deliver excellence in hospitality. If you thrive in a high-end dining environment, we welcome you to be part of House of Dawn.
