Server
Sawbuck's Neighbourhood Pub
Surrey, BC
Posted 4 hours ago
Skye Avenue Lounge is a new concept in the heart of Surrey business district, the area is in continuous expansion with new universities, Government offices, and new residential projects coming together. The restaurant is a brand new structure , highly designed, featuring the 5th World largest whisky collection, a private dining room, 2 chef's tables, 1 main bar, 1 private whisky & cognac lounge, and patio. Our culinary program will be based on fine dining techniques from scratch, fresh ingredients from local farmers, the kitchen will have a molecular gastronomy and mixology focus program to give key members a unique opportunity to learn, innovate and grow their passion. POSITION OVERVIEW - Accurately relaying customers’ orders and specific requests to the kitchen staff - Accommodating families by providing booster seats, children’s menus, and high chairs - Informing customers of daily special menu items - Ensuring customers are receiving the correct orders before delivering meals to the tables - Taking food and beverage orders and relaying them to the chef, both verbally and through POS systems. - Presenting guests with their bills and processing payments GENERAL RESPONSIBILITIES - Strong memory to accurately recall menu items and their ingredients - Polite and professional attitude towards customers and team members - Excellent verbal communication abilities to engage in conversation and friendly rapport with customers - Ability to quickly and logically solve problems that might arise - Physical stamina for extended periods in a fast-paced environment - Flexibility to work varying shift schedules, including weekends, nights, and holidays - Effective attention to detail to ensure customer orders are correct - Maintaining a composed and professional demeanor while providing exemplary service and outlet representation - Being aware of the menu items, menu and operational changes and communicating the information as applicable - Protecting the organization, guests, leaders and team members by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations - All duties as assigned by the FBS/ ARM/ RM in line with the common goals of the organization QUALIFICATIONS The Server must: - Have extensive experience within similar environment including restaurant, hotel, catering or other fast paced high-end establishments - Acquire/Have Valid Serving It Right and Food Safe certificates. Certificate in mixology & hands on Bartending/Serving experience will be an asset - Have an excellent command of both spoken and written English. Knowledge of a second language would be considered an asset - Have solid problem solving, decision making, customer service, communication, and sales skills - Have detailed product knowledge and effectively handle all guests inquiries including food and beverage suggestions, dietary food sensitivity or allergy requirements - Accurately operate POS terminals, Debit payment system, Open Table, Push Operations and other operations related computerized or electronic systems - Oversee the proper use of products to eliminate waste and spillage - Understand and implement cost management, attention to detail and be able to multitask effectively - Be able to stand for extended periods of time, reach, bend and stoop repeatedly and frequently lift and carry up to 44 pounds
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