Join one of the fastest-growing teams in Canada! Hello Nori Richmond is seeking dedicated and enthusiastic individuals to join our service team. Experience the energy of our thriving hand roll restaurant, located inside Richmond Centre, and be part of an exciting dining experience!
Job Overview:
As our restaurant continues to grow, we are seeking highly motivated individuals with a strong ability to enhance the guest experience through personalized beverage/food recommendations. A key aspect of this role is confidently guiding guests through our extensive sake/alcohol menu and driving sales through thoughtful suggestions. We are especially looking for candidates who excel in this area, as it will play a significant role in our hiring decisions. If you thrive in a dynamic environment and have a passion for hospitality and sales, we’d love to hear from you!
Reports To: General Manager, Manager and Executive Management Team.
Core Responsibilities:
• Driving sales through curated recommendations to guests.
• Prepare restaurant for service and maintain cleanliness of restaurant at all times.
• Courteously greet guests and assist in seating, ensuring restaurant’s standards of service are adhered to.
• Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to restaurant specifications.
• Collect payment and close guest checks in accordance with restaurant standards and maintain accountability for all financial transactions.
• Preparing cocktails.
• Assist in the maintenance of the restaurant area and equipment.
• Anticipate guest needs.
• Check on guest satisfaction.
• Handle complaints and concerns of guest by following Hello Nori guidelines.
• Provide food and beverage product knowledge.
• Practice responsible alcohol service.
• Keep up in a fast-paced environment and have an understanding for customer turnover rate.
• Thrive in a fast-paced environment while managing efficient customer turnover.
Essential:
• Minimum of 19 years of age.
• Good oral communication skills.
• Previous experience in similar serving position.
• Ability to compute basic mathematical calculations.
• Serving it Right certification.
Desirable:
• Certification of previous training in liquor, wine and Japanese cuisine.
• Prior guest relations training.
• Ability to communicate in second language.
• Prior bartending experience.
Qualifications:
• Ability to understand guests' service needs.
• Ability to access and input information into POS system.
• Ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to guests within any given period of time.
• Ability to suggestively sell restaurant menu items, beverages and wines.
• Ability to focus on details.
• Ability to exercise good judgments in determining potentially intoxicated guests.
• Ability to maintain good coordination while preparing and serving orders quickly.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
Essential Job Functions:
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
• Maintain complete knowledge of and strictly abide by province liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of POS and manual systems.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• When necessary, escort guests to seats and assist in seating.
• Complete opening duties.
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies – monitor throughout shift.
• Stock condiments as laid out in restaurant standards.
• Stock and polish a sufficient supply, glassware and chinaware for service - replenish wares in side stations throughout shift.
• Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
• Properly store all reusable goods.
• Prepare all drink orders for guests according to restaurant recipes.
• Use chemicals in accordance with provincial regulations and restaurant requirements.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Handle guest complaints quickly and efficiently. Seek management assistance if needed.
• Clear & set tables according to service standards.
• Review daily specials and maintain awareness of items throughout the shift.
• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Serve all food and non-alcoholic beverage items to the guest in accordance with restaurant standards.
• Remove soiled wares from tables as assigned and transport to dishwashing area.
• Transport dirty dishes from restaurant to breakdown area; separate wares and food according to procedures.
• Total all charges and present guest checks.
• Adhere to payment, cash handling and credit policies/procedures.
• Extend appreciation for guests' patronage.
• Clean and reset tables immediately after guest departs in accordance with restaurant procedures.
• Clean all equipment as assigned in the side duties.
• Restock items for next service.
• Marry and stock all condiments.
• Complete closing side duties and inform management of your departure.
• Follow maintenance program and cleaning schedule.
• Communicate maintenance needs to management.
Hello Nori’s mission is to deliver guests a unique and delicious dining experience that combines the highest quality food with exceptional service in an atmosphere of sophisticated architectural design. We serve the communities that we reside in by supporting local merchants and environmental sustainability.
Hello Nori strives to become the most accomplished and innovative hand roll experience available around beautiful Vancouver. As we deliver only the best Japanese cuisine, we will expand to new areas and develop our menu to meet the fantastic culinary scene of British Columbia.
